Terms & Conditions of Purchase

Last Updated: 3.1.26

These Terms & Conditions (“Agreement”) govern the purchase and use of services provided by Stephanie Starr / SoulBiz (“Company,” “we,” “us,” or “our”). By completing your purchase, you (“Client,” “you,” or “your”) agree to be legally bound by the terms set out below.

1. Services Provided

Upon purchase, the Client will receive the digital service selected at checkout, which may include but is not limited to:

Social media content and bio audit

Strategic business analysis

Personalized video and/or written audit materials

One-to-one strategy consultation via Zoom (if included)

Services are educational and strategic in nature and do not constitute legal, financial, accounting, or psychological advice.

2. Scheduling

After purchase:

A confirmation email will be sent with next steps.

The Company will contact the Client to schedule the Session at a mutually agreed time.

The Session must be scheduled within 60 days of purchase unless otherwise agreed in writing.

Failure to schedule within this period may result in forfeiture of the Session without refund.

3. Client Responsibilities

The Client agrees to:

Provide accurate and complete information.

Submit required links and materials promptly.

Attend scheduled calls at the agreed time.

Maintain respectful and professional communication.

Failure to provide required materials may delay service delivery without liability to the Company.

4. No Refund Policy (Strictly Enforced)

All purchases are final.

Due to the digital and personalized nature of the services provided, no refunds, partial refunds, credits, or exchanges will be granted under any circumstances, including but not limited to:

Change of mind

Failure to complete intake forms

Failure to attend scheduled calls

Perceived lack of results

Business performance outcomes

By completing your purchase, you acknowledge and agree that you are waiving any right to request a refund, chargeback, or payment dispute except where required by applicable law.

5. Rescheduling Policy

Strategy calls may be rescheduled with a minimum of 24 hours’ notice.

Failure to attend a scheduled call without notice will result in forfeiture of the session without refund or replacement.

6. Intellectual Property

All materials, audits, recordings, documents, frameworks, and recommendations provided remain the intellectual property of the Company.

The Client receives a personal, non-transferable license for individual business use only.

You may not:

Share

Resell

Distribute

Reproduce

Teach or repurpose materials commercially

without prior written consent.

7. Results Disclaimer

The Company makes no guarantees regarding business growth, income, audience growth, or financial outcomes.

Results vary based on numerous factors including implementation, market conditions, experience, and external variables beyond the Company’s control.

8. Limitation of Liability

To the fullest extent permitted under the laws of British Columbia and Canada:

The Company shall not be liable for any indirect, incidental, consequential, or economic losses arising from the use of services, including loss of revenue, profits, or business opportunities.

Total liability shall not exceed the amount paid for the service purchased.

9. Chargebacks & Payment Disputes

By purchasing, you agree to contact the Company first to resolve any concerns prior to initiating a chargeback or payment dispute.

Unauthorized chargebacks constitute a breach of this Agreement and may result in collection action and recovery of associated costs where permitted by law.

10. Confidentiality

All client information shared during the audit or strategy session will be treated as confidential and will not be disclosed without consent, except where required by law.

11. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the Province of British Columbia, Canada, without regard to conflict of law principles.

Any disputes shall be resolved exclusively within the courts of British Columbia.

12. Acceptance of Terms

By completing your purchase and submitting payment, you acknowledge that you have read, understood, and agree to these Terms & Conditions in full.

PRIVACY POLICY

Last Updated: February 28, 2026

Stephanie Starr / SoulBiz (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how your information is collected, used, and protected when you visit our website or purchase our services.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

Name

Email address

Billing information

Business information submitted through forms

Social media links and content provided for audits

Communications sent to us

Payment information is processed securely through third-party payment processors and is not stored by us.

2. How We Use Your Information

Your information may be used to:

Deliver purchased services

Communicate regarding your purchase

Schedule consultations

Provide audits or strategic recommendations

Improve services and customer experience

Send updates or marketing communications (you may unsubscribe at any time)

We collect only the information reasonably necessary to provide services.

3. Payment Processing

All payments are processed through secure third-party providers (such as Stripe or PayPal). We do not store or have access to your full credit card details.

These providers operate under their own privacy policies.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Information may only be shared:

With trusted service providers required to operate our business (email platforms, scheduling tools, hosting providers)

When required by law

To protect legal rights or prevent fraud

5. Data Security

We take reasonable administrative and technical measures to protect personal information from loss, misuse, unauthorized access, or disclosure.

However, no internet transmission can be guaranteed 100% secure.

6. Cookies & Analytics

Our website may use cookies and analytics tools to:

Understand visitor behavior

Improve website performance

Enhance user experience

You may disable cookies through your browser settings.

7. Email Communications

If you join our email list or make a purchase, you may receive communications related to services, updates, or educational content.

You may unsubscribe at any time using the link provided in emails.

8. Your Rights

Under Canadian privacy law, you may request:

Access to your personal information

Corrections to inaccurate information

Removal of your data where legally permissible

Requests may be submitted using the contact information below.

9. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

10. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for the privacy practices of external websites.

11. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of any revisions.

12. Contact Information

For privacy-related inquiries, contact:

Stephanie Starr / SoulBiz
Email: steph@soulbiz.com
Location: British Columbia, Canada

Last Updated: [Insert Date]

The information, services, and materials provided by Stephanie Starr / SoulBiz (“Company”) are intended for educational and informational purposes only.

By purchasing or participating in any service, you acknowledge and agree to the following:

1. No Professional Advice

Services provided do not constitute legal, financial, accounting, tax, medical, or psychological advice.

You are responsible for seeking licensed professionals where appropriate.

2. No Earnings or Results Guarantees

We make no guarantees regarding:

Income levels

Business success

Client acquisition

Audience growth

Marketing performance

Results vary significantly based on individual effort, implementation, experience, market conditions, and external factors beyond our control.

Past results or client examples are illustrative only and do not guarantee similar outcomes.

3. Personal Responsibility

You acknowledge that all business decisions and actions taken following consultations or audits are your sole responsibility.

The Company is not liable for business outcomes or decisions made based on provided information.

4. Testimonials & Examples

Testimonials and case studies represent individual experiences and are not guarantees of future results.

5. Limitation of Liability

To the fullest extent permitted under the laws of British Columbia, Canada, the Company shall not be liable for any direct or indirect damages arising from the use of services or reliance on provided information.

6. External Platforms

We are not responsible for policies, algorithm changes, or actions taken by third-party platforms including social media networks or payment processors.

7. Acceptance

By purchasing services or using this website, you acknowledge that you have read, understood, and agreed to this Disclaimer.